As a law firm operating in Toronto, Angelini Law is subject to the Accessibility for Ontarians with Disabilities Act (AODA).
The following Accessibility Statement is designed to meet AODA requirements by outlining your commitment to dignity, independence, and equal opportunity.
Accessibility Statement
Angelini Law is committed to providing a barrier-free environment for our clients, employees, and visitors. We believe in integration and equal opportunity and are dedicated to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our requirements under the Accessibility for Ontarians with Disabilities Act (AODA).
Our Commitment
At Angelini Law, we strive at all times to provide our legal services in a way that respects the dignity and independence of people with disabilities. We are committed to giving people with disabilities the same opportunity to access our services and allowing them to benefit from the same services, in the same place and in a similar way as other clients.
1. Information and Communications
We will communicate with people with disabilities in ways that take into account their disability. When asked, we will provide information about our firm and its services in accessible formats or with communication supports. This includes:
- Accessible Website: We strive to maintain a website that is accessible to all users and compatible with assistive technologies.
- Alternative Formats: We will provide invoices, legal documents, and firm literature in alternative formats (e.g., large print, hard copy, or email) upon request.
2. Customer Service
- Assistive Devices: We ensure that our staff are trained and familiar with various assistive devices that may be used by clients with disabilities while accessing our services.
- Service Animals: We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
- Support Persons: A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
3. Notice of Temporary Disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities (e.g., elevator maintenance or accessible washroom closure), Angelini Law will notify customers promptly. This notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
4. Training
Angelini Law provides training to all employees and volunteers who deal with the public or other third parties on our behalf. Training includes:
- An overview of the AODA and the requirements of the customer service standard.
- How to interact and communicate with people with various types of disabilities.
- How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
5. Feedback Process
We welcome feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns. Clients who wish to provide feedback on the way Angelini Law provides services to people with disabilities can contact us:
- Phone: 416-788-1996
- Email: angelinilaw@outlook.com
- In-Person/Mail: 36 Lombard Street, Suite 100, Toronto, Ontario, M5C 2X3
All feedback will be directed to the Principal Lawyer, and customers can expect to hear back within five business days.